Privacy policy

Last updated: September 4, 2025

CatWalker operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). CatWalker is a Shopify-powered store, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information, including your name, billing address, shipping address, telephone number, and email address.
  • Financial Information, including credit card, debit card, or bank account information, payment details, payment method, payment confirmations, and other payment-related information.
  • Account Information, including your username, password, security questions, preferences, and account settings.
  • Transaction Information, including the products you view, add to your cart or wish list, purchase, return, exchange, or cancel, as well as your purchase history.
  • Communications, including information you provide when contacting us, such as customer service inquiries.
  • Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information, including information about how and when you access or interact with our Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use our Services, contact us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our website, through cookies and similar technologies;
  • From our service providers, including when they collect or process personal information on our behalf in connection with the services they provide;
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide you with our Services, including to fulfill our contract with you, process payments, process and fulfill orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, and other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide a personalized shopping experience, such as recommending products based on your interests and previous purchases.

We may also use your personal information to improve and personalize the Services we provide.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or postal mail, and displaying advertisements for products and services on our website or on third-party websites based on your previous purchases, shopping cart contents, and other interactions with our Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, and respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and safeguard our Services.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or any other account credentials with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your requests, deliver our Services efficiently, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws and legal obligations, respond to valid legal requests from courts, law enforcement agencies, or government authorities, participate in legal proceedings, enforce our Terms of Service and other policies, and investigate potential violations of those terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties that perform services on our behalf, such as IT services, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • With our business and marketing partners to provide marketing services and personalized advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will process your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to request that we do not share your information for the purpose of delivering targeted advertising based on your activity across different merchants and websites.
  • When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties, such as for product delivery or through your use of social media widgets or login integrations.
  • With our affiliates or other companies within our corporate group.
  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, to comply with legal obligations (including subpoenas, search warrants, or similar legal requests), to enforce our Terms of Service or other policies, or to protect the Services, our rights, and the rights of our users or third parties.


    Relationship with Shopify

    The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

    The information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services.

    In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and insights from your interactions with our Store, other merchants, and Shopify.

    To provide these enhanced features, Shopify may use personal information collected through your interactions with our Store, other merchants, and Shopify.

    In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

    To learn more about how Shopify uses your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy.

    Depending on where you live, you may also be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

    Third-Party Websites and Links

    The Services may contain links to websites or other online platforms operated by third parties.

    If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy policies, security practices, and terms of use.

    We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or services.

    Information you choose to share in public or semi-public areas, including on third-party social media platforms, may be visible to other users of the Services and to users of those third-party platforms without restriction regarding its use by us or by any third party.

    The inclusion of a link does not imply our endorsement of the content, owners, or operators of those websites unless expressly stated otherwise.

    Children's Privacy

    The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction.

    If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the information provided below to request that it be deleted.

    As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

    Security and Retention of Your Information

    Please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    In addition, any information you transmit to us may not be secure while in transit. We recommend that you avoid using unsecured methods to send sensitive or confidential information.

    We retain your personal information only for as long as necessary to manage your account, provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted or required by applicable law.

    Your Rights and Choices

    Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline your request where permitted by applicable law.

    • Right of Access – You may have the right to request access to the personal information we hold about you.
    • Right to Deletion – You may have the right to request that we delete the personal information we hold about you.
    • Right to Correction – You may have the right to request correction of inaccurate personal information we hold about you.
    • Right to Data Portability – You may have the right to receive a copy of your personal information and request that it be transferred to another organization, subject to applicable legal requirements.
    • Communication Preferences – We may send you promotional emails. You may unsubscribe at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional emails, we may still send you non-promotional communications regarding your account or your orders.

    You may exercise these rights through the options available within the Services or by contacting us using the information provided below.

    To learn more about Shopify's use of your personal information and your rights, including rights related to information processed by Shopify, please visit:

    https://privacy.shopify.com/en

    We will not discriminate against you for exercising any of these rights.

    We may need to verify your identity before processing your request, as permitted or required by applicable law.

    Where permitted by law, you may appoint an authorized representative to exercise your rights on your behalf. Before processing such a request, we may require proof of authorization and may ask you to verify your identity directly.

    We will respond to your request within the time required by applicable law.

    Complaints

    If you wish to make a complaint regarding our handling of your personal information, please contact us using the contact information provided below.

    Depending on where you live, you may have the right to appeal our decision or to file a complaint with the data protection authority responsible for your jurisdiction.

    International Data Transfers

    Please note that we may transfer, store, and process your personal information outside the country in which you reside.

    Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent mechanism approved by the relevant UK authority, unless the data is transferred to a country recognized as providing an adequate level of data protection.

    Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

    Any updates will be posted on this website. We will also update the "Last Updated" date and provide any notices required under applicable law.

    Contact

    If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

    Email: info@catwalker.net

    Mailing Address:

    CatWalker
    1635 Rue Saint-Denis
    Sorel-Tracy, QC J3R 2A8
    Canada

    Targeted Advertising and Tracking Tools

    We use analytics and advertising tools to improve our marketing campaigns and provide you with more relevant offers.

    TikTok Pixel

    We use the TikTok Pixel to measure the performance of our TikTok advertising campaigns, understand how visitors interact with our website, and optimize our advertising.

    Meta Pixel (Facebook & Instagram)

    We use the Meta Pixel to analyze the performance of our Facebook and Instagram advertising campaigns and display personalized advertisements based on your interactions with our website.

    Shopify and Technology Partners

    Some of these technologies integrate directly with Shopify to help us analyze visitor activity and improve your shopping experience.

    These tools use cookies and similar technologies to collect information about your interactions with our website. You can manage your cookie and advertising preferences through your browser settings or, where available, through the privacy settings of the relevant social media platforms.