Return & Refund Policy

At CatWalker, we want you to be completely satisfied with your purchase. If you're not, we offer a 20-day return policy, which means you have 20 calendar days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be returned in a condition that allows it to be inspected. Specifically, it must:

• Be clean;
• Be complete, including all parts and accessories;
• Be returned in its original packaging whenever possible;
• Be accompanied by proof of purchase.

Items that are damaged, modified, incomplete, or show signs of abnormal wear may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at info@catwalker.net.

If your return request is approved, we will provide you with the instructions required to return your item.

Returns must be shipped to:

CatWalker
1635 Rue St-Denis
Sorel-Tracy, QC J3R 2A8
Canada

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Unless the return is due to a defective product, shipping damage, or an error on our part, return shipping costs are the customer's responsibility.

If your order qualified for free shipping, the original shipping costs paid by CatWalker may be deducted from your refund.

If the return is due to a defective product, shipping damage, or an error on our part (for example, if you received the wrong item), CatWalker will cover all return shipping costs and issue a full refund, including any applicable shipping charges.

If you have any questions regarding a return, please contact us at info@catwalker.net.

Damaged Items or Order Errors

Please inspect your order as soon as you receive it.

If your item is defective, damaged during shipping, or you received the wrong item, please contact us as soon as possible at info@catwalker.net so we can evaluate the situation and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or engraved products;
• Custom orders or products modified at the customer's request;
• Gift cards;
• Clearance or final sale items.

CatWalker Products

For hygiene, sanitation, and food safety reasons, returned CatWalker products must be clean and free of pet food, liquids, pet hair, or any other contamination so that they can be properly inspected.

Products that are damaged, modified, incomplete, or show signs of abnormal wear may not be eligible for a refund.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product is to return the item you have. Once your return has been approved, you may place a new order for the product you would like instead.

Refunds

Once we receive your returned item, we will inspect it and notify you of our decision.

If your refund is approved, it will be issued to your original method of payment within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@catwalker.net.