Shipping policy
At CatWalker, we are committed to shipping your order promptly and providing you with a simple and transparent delivery experience.
Shipping Destinations
We currently ship throughout Canada and the United States.
Order Processing
Orders are processed and shipped Monday through Friday, excluding public holidays.
Please allow 1 to 3 business days for your order to be processed and prepared before it is shipped.
Orders placed after 2:00 PM Eastern Time (ET) will be processed on the next business day.
Estimated Delivery Times
Delivery times vary depending on your shipping address and the carrier used.
Estimated delivery times are:
Canada
- Standard Shipping: 1–7 business days
United States
- Standard Shipping: 3–10 business days
These delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, carrier delays, customs processing (for international shipments), or periods of high shipping volume.
Shipping Costs
Shipping charges are calculated automatically at checkout based on your shipping address, the weight, and the dimensions of your order.
Any applicable shipping charges will be displayed before you complete your purchase.
Free Shipping
Free standard shipping may be offered during promotional events or on qualifying orders. Any applicable conditions will be clearly displayed at checkout.
For information regarding returns, please refer to our Return & Refund Policy.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your shipment directly through the carrier's website.
Shipping Carriers
Depending on the destination and the nature of your order, we may ship using one or more of the following carriers:
- Canada Post
- Purolator
- FedEx
- GLS
- UPS
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at info@catwalker.net.
We will work with the carrier to resolve the issue as quickly as possible.
If your package was damaged during shipping, we may request photos of both the packaging and the product to assist with the claim.
Shipping Address
It is your responsibility to ensure that the shipping address you provide is complete and accurate.
CatWalker is not responsible for delays or deliveries made to an incorrect address due to inaccurate information provided at checkout.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship your order.
Customs, Duties, and Taxes
For orders shipped outside Canada, including shipments to the United States, customs duties, taxes, or brokerage fees may be charged by local authorities.
These charges, when applicable, are the responsibility of the customer and are not included in the shipping fees charged by CatWalker.
We recommend checking your country's or state's import regulations before placing your order.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us at info@catwalker.net.